Quality Guarantee

100% Authentic Handloom Products

Our Quality Promise

Every product from Dakriti Looms is handcrafted by skilled artisans using traditional techniques. We guarantee authenticity, quality, and fair-trade practices.

Quality Standards

🧵 Material Quality

  • 100% pure cotton and natural fibers
  • No synthetic blends or additives
  • Premium grade fabrics only
  • Tested for durability and comfort

🎨 Dyeing & Colors

  • Natural dyes where possible
  • Color-fast to prevent bleeding
  • AZO-free and low-impact dyes
  • Environmentally friendly processes

✓ Pre-Delivery Inspection

  • Every product inspected for defects
  • Quality checks at multiple stages
  • Stitching and hemming verified
  • Only perfect items shipped

🌍 Ethical Practices

  • Fair wages for artisans
  • Safe working conditions
  • No child labor
  • Support for traditional crafts

Quality Guarantee Coverage

90-Day Quality Guarantee

We guarantee that all products are defect-free at the time of delivery. If you discover any manufacturing defects within 90 days, we'll repair, replace, or refund your purchase.

✓ Covered Under Warranty:

  • Broken/loose threads due to manufacturing
  • Seam failures or torn stitching
  • Color bleeding or fading due to production defects
  • Holes or tears in fabric (not from wear)
  • Manufacturing defects in embellishments
  • Size inconsistencies (documented)

❌ Not Covered:

  • Wear and tear from regular use
  • Damage from improper care or washing
  • Chemical damage or bleaching
  • Damage from improper storage
  • Natural fading (inherent to handloom fabrics)
  • Accidents or misuse
  • Issues reported after 90 days

How to Claim Warranty

1

Document the Issue

Take clear photos of the defect from multiple angles

2

Contact Us Within 90 Days

Email with order number, photos, and defect description

3

Send Item for Inspection

We'll provide shipping label - send defective item to us

4

Receive Resolution

Replacement, repair, or refund based on claim assessment

Replacement & Refund

Replacement

  • Free replacement for confirmed defects
  • Free return and forward shipping
  • Express delivery of replacement items
  • 7-10 business days processing

Refund

  • Full refund for irreparable defects
  • Refunded to original payment method
  • Processing within 5-7 business days
  • Bank credit takes additional 2-3 days

Authenticity Assurance

Each handloom product from Dakriti Looms carries our authenticity mark. We source directly from artisans and guarantee:

  • Genuine handloom products - NOT machine-made
  • Handwoven on traditional looms by skilled craftspeople
  • Direct support to artisan communities
  • No cheap imitations or factory mass production
  • Traditional techniques used in production

Important Notes

Proper Care Required: The warranty is valid only if products are cared for according to our care instructions. Damage from improper washing, storage, or chemical exposure is not covered.

Natural Variations: Handloom products may have slight color variations and natural texture variations - this is a sign of authentic handweaving and is not considered a defect.

Quality concerns or warranty claims?
Contact us at dakriti.looms@gmail.com with photos and order details, or call +91-8871176614