Privacy Policy
Your Data Security is Our Priority
Introduction
At Dakriti Looms, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases with us.
1. Information We Collect
Personal Information You Provide
- Name, email address, phone number
- Shipping and billing addresses
- Payment information (processed securely)
- Order history and preferences
- Customer service communications
Automatically Collected Information
- Device information (IP address, browser type)
- Website usage data (pages visited, time spent)
- Cookies and tracking technologies
- Location information
2. How We Use Your Information
- To process and fulfill your orders
- To send order updates and delivery notifications
- To respond to customer inquiries and support requests
- To improve our website and products
- To send promotional messages (with your consent)
- To prevent fraud and ensure security
- To comply with legal and regulatory requirements
3. Data Security
Encryption: All sensitive data is encrypted using SSL/TLS protocols
Secure Payment: We don't store full credit card details - handled by PCI-compliant payment processors
Access Control: Only authorized personnel can access customer data
Security Audits: Regular security assessments and updates
4. Cookies & Tracking Technologies
We use cookies to enhance your browsing experience:
- Essential Cookies: Required for site functionality
- Performance Cookies: Help us understand how you use our site
- Marketing Cookies: Track preferences for personalized ads (with consent)
You can control cookie settings in your browser preferences. Disabling cookies may affect site functionality.
5. Sharing of Information
We share your information only in these circumstances:
- Shipping Partners: Address shared with courier for delivery
- Payment Processors: Payment details (PCI-compliant only)
- Legal Compliance: When required by law
- Business Partners: Only with explicit consent
We do NOT sell your personal data to third parties.
6. Your Privacy Rights
You have the right to:
- Access: Request a copy of your personal data
- Correction: Update or correct your information
- Deletion: Request deletion (with legal exceptions)
- Opt-Out: Unsubscribe from marketing emails anytime
- Portability: Request data in portable format
- Withdraw Consent: For consent-based processing
7. Email Communications
Transactional Emails: You'll receive order confirmations, shipping updates, and delivery notifications regardless of preference.
Marketing Emails: We send promotional content only with your consent. Unsubscribe anytime using the link in emails.
Frequency: We limit marketing emails to prevent spam. You control your preferences in account settings.
8. Children's Privacy
Our website is not intended for children under 18. We do not knowingly collect personal information from children. If we become aware of data collection from a minor, we will delete it immediately.
9. Data Retention
- Order data retained for 7 years (legal/tax requirements)
- Account information retained for account duration
- Marketing data retained until you unsubscribe
- Cookies typically last 12-24 months
10. Policy Updates
We may update this Privacy Policy occasionally to reflect changes in practices or legal requirements. Significant changes will be communicated via email or website notification.
Privacy concerns or data requests?
Contact us at dakriti.looms@gmail.com or call +91-8871176614