Returns & Refunds

Hassle-Free Return Process

Our Return Policy

We offer a 15-day return window from the date of delivery for your complete satisfaction.

At Dakriti Looms, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we make returns and refunds easy.

Return Eligibility

Your item is eligible for return if:

  • Return request is made within 15 days of delivery
  • Product is in original, unused condition
  • No signs of wear, damage, or stains
  • Original invoice or order number is available

Non-Returnable Items

The following items cannot be returned:

  • Products that show signs of use or wear
  • Items with stains, odor, or discoloration
  • Products damaged due to customer negligence
  • Sale or clearance items (unless defective)
  • Custom orders or made-to-order items

How to Return

1

Contact Us

Email dakriti.looms@gmail.com with your order number and reason for return

2

Get Return Authorization

We'll provide you with a return shipping label and instructions

3

Ship Back

Pack the item securely and ship it back using the provided label

4

Refund Processed

Once received and inspected, refund will be issued within 5-7 business days

Refund Process

Refund Timeline: 5-7 business days after inspection

Refund Method: Original payment method (same card/account used for purchase)

Refund Amount: Full purchase price (excluding original shipping charges unless item is defective)

Processing Note: Bank may take an additional 2-3 business days to credit the amount

Return Shipping

  • Free return shipping for defective or damaged products
  • Prepaid return label will be provided
  • Customer bears return shipping cost for non-defective items (deducted from refund)
  • Use only provided shipping labels for returns

Defective Products

If your product arrives defective or damaged:

  • Report within 48 hours of delivery with photos
  • We'll arrange free replacement or full refund
  • Free return shipping will be provided
  • Express replacement shipping available

Questions about returns?
Contact us at dakriti.looms@gmail.com or call +91-8871176614