Returns & Refunds
Hassle-Free Return Process
Our Return Policy
We offer a 15-day return window from the date of delivery for your complete satisfaction.
At Dakriti Looms, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we make returns and refunds easy.
Return Eligibility
Your item is eligible for return if:
- Return request is made within 15 days of delivery
- Product is in original, unused condition
- No signs of wear, damage, or stains
- Original invoice or order number is available
Non-Returnable Items
The following items cannot be returned:
- Products that show signs of use or wear
- Items with stains, odor, or discoloration
- Products damaged due to customer negligence
- Sale or clearance items (unless defective)
- Custom orders or made-to-order items
How to Return
Contact Us
Email dakriti.looms@gmail.com with your order number and reason for return
Get Return Authorization
We'll provide you with a return shipping label and instructions
Ship Back
Pack the item securely and ship it back using the provided label
Refund Processed
Once received and inspected, refund will be issued within 5-7 business days
Refund Process
Refund Timeline: 5-7 business days after inspection
Refund Method: Original payment method (same card/account used for purchase)
Refund Amount: Full purchase price (excluding original shipping charges unless item is defective)
Processing Note: Bank may take an additional 2-3 business days to credit the amount
Return Shipping
- Free return shipping for defective or damaged products
- Prepaid return label will be provided
- Customer bears return shipping cost for non-defective items (deducted from refund)
- Use only provided shipping labels for returns
Defective Products
If your product arrives defective or damaged:
- Report within 48 hours of delivery with photos
- We'll arrange free replacement or full refund
- Free return shipping will be provided
- Express replacement shipping available
Questions about returns?
Contact us at dakriti.looms@gmail.com or call +91-8871176614